Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in bad conditions, or flowers must be old at the moment you received them. In some cases you’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at contact@theflowerchoice.com. Please note that returns will need to be sent to the following address: 1057 N 21st Ave Hollywood, Florida 22020 

If your return is accepted, we’ll replace the arrangement.

You can always contact us for any return question at contact@theflowerchoice.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
All our arrangements are guarantee to be fresh, but some times something out of our control like flowers left out or in the heat may not be refunded. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@theflowerchoice.com.